Vicq User Recharge Agreement

Hello dear users, please seriously read and sufficiently know and understand various rules and requirements at Vicq platform and national laws and regulations about such kind of internet information service before agreeing to this agreement. If you object any clauses of the agreement, you may not use it; The usage of the agreement means you will consent to abide by all regulations under the agreement and any subsequent amendment in usage of agreement at any time, and completely obey our uniform management. The clauses which has or might have significant relationship with your rights and interests and the clauses which have or might have liability exemption or limited liabilities for Vicq platform are marked with boldface in this Agreement,. Please pay attention to that.

Please confirm that you own full capacity for civil conduct. If you are over 18 full years old or you are over 16 full years old and depend on your own labor income as main life source, you can register or use the service herein.

Chapter I General Provisions
Article 1 Vicq platform is a kind of convenient interaction social platform provided by Vicq team (hereinafter collectively referred to as “the team”) for users. The platform will provide users with the virtual gift, technical support, flow entrance, etc. for the service needed in video social contact.

Article 2 The platform ownership, operating right and management right are owned by the team.

Article 3 The final power of interpretation of the agreement is owned by the team.

Chapter II Purchase Rule of “Energy”
Article 4 “Energy” is the virtual currency provided by the team for you and used for relevant consumption on the platform. You can freely purchase various products or services on the platform such as the virtual gifts, etc. with the “energy”. You can donate the purchased virtual gifts to the host. But, the “Energy” can’t be converted into RMB, and you shall purchase the corresponding quantity of “Energy” as per own actual demand.

Article 5 The recharge and conversion proportion between Energy and RMB shall be subject to the value on the recharge page.

The platform reserves the right to unilaterally change, adjust, suspend or terminate the rules of purchasing “Energy” with RMB in accordance with the relevant legal provisions, the requirements of competent department, business development condition, etc. You consent to unconditionally receive the change, adjustment, suspension or termination of the above purchase rules, and will notify the information on the platform when the platform carries out the above action. The notice automatically takes effect from the date of publication without informing you separately and separately and without undertaking any responsibility of loss caused to you due to such action.

Article 6 You must carefully confirm own account number and select the relevant operation options when using the recharge method.If recharge into false account number, false selection of recharge type, etc. due to false input account number, improper operation or incomprehension of recharge and billing method, etc. damage own equity, the platform will not make any compensation. Users understands and consents that they shall know the risk and independently undertake the loss generated by the risk in terms of their any trade or donation not happening at platform such as bank transfer, the third-party payment platform, gift donation, etc. And the platform doesn’t undertake any responsibility of user behavior which doesn’t happen at platform.

Article 7 If you recharge in illegal method or in the recharge method not designated by the platform, the platform doesn’t guarantee such recharge is completed smoothly or correctly. If your equity is damaged due to that reason, the platform wouldn’t make any compensation, and platform reserves the right of terminating your account qualification and using various recharge services at any time.

Article 8 After successful recharge, the “Energy” added by recharge in account number can be freely used by you on platform, but the platform wouldn’t provide any service of return or reverse conversion.

Article 9 If the platform finds the processing error generated due to system fault or any other reason, the platform is entitled to notify you by e-mail, WeChat or other reasonable methods before correcting such error regardless of being conductive to platform or you. If such measure causes the “Energy” quantity actually received by you is less than that you shall obtain, the platform would complement the balance in your account as soon as possible after confirming such processing error. If such error causes the “Energy” quantity actually received by you is more than that you shall obtain, the platform is entitled to directly deduct the balance from your account regardless of the nature and reason of error.

Chapter III Right Declaration
Article 10 You can view the balance condition of your “Energy” on mobile phone APP at any time. If you have objection on such record, you shall immediately propose to platform, and the platform will correct the error after verrification; Otherwise you consent the transaction record on platform will be regarded as the only effective basis of “Energy” transaction.

Article 11 The platform is entitled to set up the relevant matters involving transaction at any time based on the transaction safety, etc., including but not limited to the transaction quota, transaction times, etc. You know the above-mentioned setting of platform may be inconvenient for your transaction, and you have no objection to this.

Article 12 In any case, the responsibility of the third party in providing the relevant services involved when you purchase “Energy” is undertaken by the third party, the platform doesn’t undertake such responsibility.

Article 13 Upon recharge, you shall ensure you are the holder of the bound account and can use such account legally and effectively without infringing the legitimate rights and interests of any third party, otherwise, for the loss of actual owner of account caused due to that, you shall be separately responsible for solving the disputes generated due to that and undertaking all legal responsibilities.

Article 14 For the failure of providing “Energy” purchase service by platform due to your own reason or any error happened upon providing the “Energy” purchase service, any loss or responsibility is undertaken by yourself voluntarily and the platform doesn’t undertake the responsibility, including but not limited to:

(1) You fails to operate as per any rule published in the agreement or at platform at any time; (2) Your account number loses efficacy, is lost and closed; (3) Due to the loss or responsibility incurred due to the third-party payment agency account bound by you, including your usage of the third-party payment account without authentication or your usage of the third-party payment account which isn’t your account, your third-party payment account is frozen, sealed, etc.; (4) The property loss incurred due to notifying others of password by you; (5) The property loss incurred due to your individual intention or major fault.

Article 15 The platform system can’t operate normally due to the following conditions, as a result, you can’t use various services or any virtual property is lost, then the team doesn’t undertake the compensation for damage responsibility. Such condition includes, but not limited to: (1) During the system shut-down for maintenance, updating and adjustment announced on the platform; (2) The telecommunication or equipment suffers fault and fails to transmit data. (3) The business can’t be implemented when the platform system has fault due to the force majeure such as the typhoon, earthquake, tsunami, flood, outage, war, terrorist attack, government regulations, etc.; (4) The Service is suspended or delayed due to hacker attack, technical modifications or failure of telecommunication department, website upgrading, problems of the relevant third party, etc.

Chapter IV Rules of Punishment
Article 16 In case of any following condition, the platform is entitled to suspend or terminate providing you with the network service under the agreement without notifying you at any time: (1) The personal information provided by you is not true; (2) You violate the purchase rule as specified in the agreement. Except for the situations above mentioned, the platform will reserve the right to suspend or terminate part of or all internet recharge service without informing you in advance, and the platform will not bear any responsibilities for you or any third party for any loss caused by suspending or terminating the recharge service.

Article 17 If the users illegally use the App Store recharge agency of others’ iPhone or illegally purchase “Energy” through other channels which aren’t recognized by platform, the platform is entitled to freeze such account and conduct the corresponding punishment, and the account can be sealed if the condition is severe.

Article 18 If the users violate the national laws and regulations, User Registration Protocol, User Recharge Agreement, the agreement or management regulations of users on other platforms when using the platform, the platform is entitled to ban your account number temporarily or permanently. After sealing of account and before ban lifting, the remaining “Energy” on your account will be frozen temporarily or deducted completely, the virtual products or services on purchase platform can’t be used continuously, in the meantime, the cash value of purchased “Energy” isn’t returned.

Chapter V Supplementary Provisions
Article 19 The platform reserves the right of amending or supplementing the contents in the agreement. The amended document of the agreement will be announced on the platform or in other feasible methods of platform. The amended document immediately takes effect once released and is also suitable to the users before validation. If you continue using the service after the amendment of contents in the agreement, you are regarded to consent the agreement contents with the latest revision; Otherwise, you shall immediately stop using the service.

Article 20 The disputes incurred due to the agreement or related to the agreement will be solved by platform by negotiating with you. If the negotiation fails, any party is entitled to file a lawsuit to the local court with jurisdiction of the place where the agreement is concluded and signed.

Article 21 If part of contents in this Agreement is regarded to be illegal or invalid by the court with jurisdiction, the validity of other contents shall not be affected.

Article 22 Please refer to the relevant national laws and regulations for matters not mentioned herein. In the event of any conflict between this Agreement and national laws and regulations, the latter shall prevail.

用戶充值協議

尊敬的用戶您好，在同意本協議前，請您認真閱讀並充分知悉、理解Vicq平臺的各項規則及要求，以及國家關於該類互聯網資訊服務的法律法規等。如果您對本協議的任何條款表示異議，您可以選擇不使用；使用則意味著您將同意遵守本協議下全部規定，以及我們後續對使用協議隨時所作的任何修改，並完全服從於我們的統一管理。本協議已對與您的權益有或可能具有重大關係的條款，及對Vicq平臺具有或可能具有免責或限制責任的條款用粗體字予以標注，請您注意。

請確認您具有完全民事行為能力，如您已年滿18周歲，或您已年滿16周歲且依靠自己的勞動收入作為主要生活來源，否則請您停止註冊或使用本協議項下的服務。

第一章 總則
第1條 Vicq平臺是Vicq團隊(以下統稱“本團隊”) 向用戶提供的一種更方便的進行互動的社交平臺。平臺將為用戶提供虛擬禮物、技術支持、流量入口等進行視頻社交所需的服務。

第2條 平臺所有權、經營權、管理權均屬本團隊。

第3條 本協議最終解釋權歸屬本團隊。

第二章 “能量”購買規則
第4條 “能量”是本團隊向您提供的用於在平臺上進行相關消費的虛擬貨幣，您可以用“能量”自由購買虛擬禮物等平臺上各項產品或服務。您可將購買的虛擬禮物贈與主播。但是，“能量”不能兌換為人民幣，您應根據自己的實際需求購買相應數量的“能量”。

第5條 能量與人民幣的充值兌換比例以充值頁面的數值為准。

平臺保留根據相關法律規定、主管部門要求、業務開展情況等因素對使用人民幣購買“能量”的規則進行單方面變更、調整、中止或終止的權利。您同意無條件接受對上述購買規則的變更、調整、中止或終止，平臺開展前述行動時將以於平臺公佈的方式通知，並自公佈之日起自動生效，而無需另行單獨通知您，也不就該等行動給您造成的任何損失承擔任何責任。

第6條 在使用充值方式時，您務必仔細確認自己的帳號並仔細選擇相關操作選項。若因為您自身輸入帳號錯誤、操作不當或不了解充值計費方式等因素造成充錯帳號、錯選充值種類等情形而損害自身權益的，平臺將不會作出任何補償或賠償。用戶理解並同意，對於用戶發生在平臺之外的任何交易或贈送行為，如銀行轉賬、第三方支付平臺、禮物贈送等，用戶應瞭解風險性並獨立承擔風險可能產生的損失，平臺對於發生在非本平臺上的用戶行為不承擔任何責任。

第7條 若您以非法的方式，或使用非平臺所指定的充值方式進行充值，平臺不保證該充值順利或者正確完成。若因此造成您權益受損，平臺不會作出任何補償或賠償，平臺同時保留隨時終止您帳號資格及使用各項充值服務的權利。

第8條 充值成功後，充值所增加的帳號內“能量”可由您在平臺上自由使用，但平臺不會提供任何退還或逆向兌換服務。

第9條 如果平臺發現因系統故障或其他任何原因導致的處理錯誤，無論有利於平臺還是有利於您，平臺都有權在以電子郵件、微信或其他合理方式通知您後糾正該錯誤。如果該措施導致您實際收到的“能量”數量少於您應獲得的“能量”，則平臺在確認該處理錯誤後會儘快將差額補足至您的帳戶中。如果該錯誤導致您實際收到的“能量”數量多於您應獲得的“能量”，則無論錯誤的性質和原因如何，平臺有權從您的帳戶中直接扣除差額。

第三章 權利聲明
第10條 您可隨時在手機APP上查看您的“能量”的餘額情況。如您對該記錄有異議，應立即向平臺提出，平臺核對後確有錯誤的，將予以更正；否則您同意平臺上的交易記錄將作為“能量”交易的唯一有效依據。

第11條 平臺有權基於交易安全等方面的考慮不時設定涉及交易的相關事項，包括但不限於交易限額、交易次數等。您瞭解，平臺的前述設定可能對您的交易造成一定不便，您對此沒有異議。

第12條 在任何情況下，對於您購買“能量”時涉及由第三方提供相關服務的責任由該第三方承擔，平臺不承擔該等責任。

第13條 進行充值時，您應確保您是綁定的本人帳戶持有人，可合法、有效使用該帳戶且未侵犯任何第三方合法權益，否則因此造成的帳戶實際所有人損失的，您應單獨負責解決由此產生的糾紛並承擔全部法律責任。

第14條 因您自身的原因導致平臺無法提供“能量”購買服務或提供“能量”購買服務時發生任何錯誤而產生的任何損失或責任，由您自行負責，平臺不承擔責任，包括但不限於：

（1）您未按照本協議或平臺不時公佈的任何規則進行操作；（2）因您的帳號失效、丟失、被封停；（3）因您綁定的第三方支付機構帳戶的原因導致的損失或責任，包括您使用未經認證的第三方支付帳戶或使用非您本人的第三方支付帳戶，您的第三方支付帳戶被凍結、查封等；（4）您將密碼告知他人導致的財產損失；（5）因您個人的故意或重大過失所造成的財產損失。

第15條 平臺系統因下列狀況無法正常運作，使您無法使用各項服務或任何虛擬財產丟失時，本團隊不承擔損害賠償責任，該狀況包括但不限於：（1）在平臺公告之系統停機維護、升級、調整期間；（2）電信通訊或設備出現故障不能進行數據傳輸的；（3）因颱風、地震、海嘯、洪水、停電、戰爭、恐怖襲擊、政府管制等不可抗力之因素，造成平臺系統障礙不能執行業務的；（4）由於駭客攻擊、電信部門技術調整或故障、網站升級、相關第三方的問題等原因而造成的服務中斷或者延遲。

第四章 處罰規則
第16條 如發生下列任何一種情形，平臺有權隨時中斷或終止向您提供本協議項下的網路服務而無需通知您：(1) 您提供的個人資料不真實；（2）您違反本協議中規定的購買規則。除前款所述情形外，平臺同時保留在不事先通知您的情況下隨時中斷或終止部分或全部網路充值服務的權利，對於充值服務的中斷或終止而造成的任何損失，平臺無需對您或任何第三方承擔任何責任。

第17條 如果用戶違規使用非本人蘋果手機應用商店代沖值，或者通過其他非平臺認可的管道非法購買“能量”，則平臺有權凍結該帳戶，並進行相應懲罰，嚴重者可以進行封號處理。

第18條 用戶在使用平臺時，如出現違反國家法律法規、《用戶註冊協議》約定、《用戶充值協議》約定、本協議約定或其他平臺對用戶的管理規定的情形，平臺有權暫時或永久封禁您的帳號。帳號封禁後至解禁（如有）前，您帳戶上的剩餘“能量”將被暫時凍結或全部扣除，不可繼續用於購買平臺上的虛擬產品或服務，同時不予返還您購買“能量”時的現金價值。

第五章 附則
第19條 平臺保留修改或增補本協議內容的權利。本協議的修改文本將公告於平臺或以其他平臺認為可行的方式公告。修改文本一旦公佈則立即生效，且對生效前的用戶同樣適用。若您在本協議內容發生修訂後，繼續使用本服務的，則視為您同意最新修訂的協議內容；否則您須立即停止使用本服務。

第20條 因本協議引起的或與本協議有關的爭議，均適用中華人民共和國法律。

第21條 因本協議引起的或與本協議有關的爭議，平臺與您將協商解決。協商不成的，任何一方均有權向本協議簽訂地有管轄權的法院提起訴訟。

第22條 本協議部分內容被有管轄權的法院認定為違法或無效的，不因此影響其他內容的效力。

第23條 本協議未涉及的問題參見國家有關法律法規，當本協議與國家法律法規衝突時，以國家法律法規為准。

提現規則說明

1、積分兌現比例：1000積分=0.057美元。

2、花幣為平臺免費貨幣。銀幣兌現比例：1000銀幣=0.035美元。（每提現5美元積分，才可提現2美元銀幣）

3、每月7日和21日為提現打款日（遇節假日將順延至第一個工作日）。7日、21日打款截至提現時間分別為上月月末、本月15日的23:59:59。

充值相關問題

1、【充值未到賬】若出現充值未到賬的情況，請將你的充值帳單截圖，發送至客服學妹，客服會及時解決你的問題！若出現充值未到賬的情況，請將你的充值帳單截圖，發送至Vicq回饋郵箱：vsocial2029@gmail.com
我們會在1-2個工作日內及時聯繫您為您解決。（注：請填寫您的手機號、用戶ID、帳單資訊，幫助您第一時間進行充值核對。）微信、支付寶請提供訂單詳情截圖。

2、如何查看帳單資訊

在iPhone、iPad 或iPod touch 上
前往「設定」> [你的名稱] >「iTunes 與App Store」。
點一下你的Apple ID，然後點一下「檢視Apple ID」。 系統可能會要求你使用Apple ID 登入。 …
向上掃至「購買記錄」，然後點一下。把相應的訂單截圖發送給我們。

Google帳戶郵件截圖